Ben Uzialko serves as the Operations Manager of inbound call center departments atSundance Vacations. Ben is responsible for managing 34 Senior Telephone Representatives/ Quality Assurance Representatives across 3 office locations including Tamaqua Pa., Shamokin Pa., and Wilkes-Barre Pa. His duties include but are not limited to being a team leader in teaching, coaching and encouraging these 34 individuals on a daily basis to work to the best of their abilities to meet company production benchmarks. As Operations Manager of Senior Telephone Representative and Quality Assurance Representative Departments. Ben’s current business achievements include improving his STSR staff from a 7.5 closing percent to a consistent 9% closing, which as a direct impact on our company show ratio which has risen from 28% to 34%. He has taken is staff unavailable phone time from 58 hours a week to under 10 hours and he has helped plan and execute several trainings and company-wide contests.
Ben has made a tremendous impact in the Greater Wilkes-Barre Area by his awareness and involvement with multiple charities in the area. Some charity organizations Ben has had a personal hand in with organizing and executing fun events to help these organizations in his community include:
2014: Charity event “Dunk for a Cure” for The American Cancer Society
2015: Charity event “Sundance Carnival” for Ruth’s Place
2015: Charity 5k run for the Leukemia and Lymphoma Society
2016: Charity event “Basket Raffle” for Wounded Warrior Project
2017: Charity event “Pictures with the Easter Bunny” for The Arc of Luzerne County
He has volunteered in a Dunk Tank, improved his physical health, and trained to run in a marathon, involved his staff in making baskets and giving their time to help these charities, and even hopped around our Office in an Easter Bunny Outfit! There is nothing Ben wouldn’t do to help others.
Q: What does being a business or community leader mean to you?
A: It means having the responsibility to reach out and improve the lives of as many people that I can. As a leader I find it important to remember that people are the driving force behind each choice I make. If I can make a positive impact in someone’s life, I can expect a positive return.
Q: What advice would you give to young professionals in Greater Wilkes‐Barre who want to have a positive impact on the community?
A: My advice would be to not limit yourself to one charity or community project. I have made so many great connections and friendships with each charity I have worked with. I couldn’t imagine not having that opportunity.