ProGuard Warranty, Inc. is an industry leader in automotive consumer coverage providing a comprehensive menu of fully-insured new and pre-owned vehicle service contracts. ProGuard is a family-owned business with 70 years of knowledge and expertise in the warranty and automotive industry.
We are seeking a ful-time Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.
- Handle customer inquiries and complaints
- Provide information about the products and service
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Respond to internal inquiries via email and phone
- Perform administrative tasks
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills